• Lefroy Valley - FAQs

Frequently Asked Questions

Find answers to your LVA online shop related queries

  • Refund Policy

    Our goods are sold as vegetable seeds for sowing, and we guarantee that they are fit for that purpose. If you are not satisfied with your purchase and would like to return the products, you must first contact us at onlineshop@lefroyvalley.com . You may be eligible for a refund or replacement of your goods, only if your claim is started within 30 days of receipt of the goods and the company accepts your reason for return. After that time, no claims will be accepted.

    If your basis for return is accepted as valid, we’ll send you instructions on how and where to send your package. Returned goods must be in original condition with the original packaging and a copy of your original receipt. Upon return, we may offer either a replacement or refund, depending on the circumstances. We are not required to give refunds under any other circumstances and will not accept returns without prior authorisation. The cost of product return is at the customer’s expense, except where the company has made a clear error in the goods supplied.

    We test our seed lots regularly for germination, using accredited laboratories and the seeds are stored in controlled atmosphere environments. We stand by the quality of our products and can provide a germination certificate for any seed lot, upon request. We are unable to offer a refund or replacement simply due to a seed germination problem, as we are unable to control conditions during transit, storage, how the seed was sown or the prevailing conditions when it was sown.

    We will notify you once we’ve received and inspected your return, and let you know if the refund as approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

  • Damages and issues

    Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

  • Sale Items

    Unfortunately, sale priced items cannot be refunded.

  • How can I place an order?

    Please visit our online shop https://lefroyvalley.com/shop to place your order.

  • Do you have a shop front to visit?

    No, we are online only. We do not offer pickups.

  • Is it necessary to register to place an order?

    No, it is optional. However, we recommend registering as it allows you to check order details, status, shipping details and email a copy of the invoice and check-out faster.

  • Shipping Info

    We only ship within Australia. Some products cannot be sent to some states due to quarantine restrictions. A quarantine surcharge applies to some state.

    Generally, we are despatching orders within 3 business days of order being placed. This allows our team to prepare and pack your orders accurately.

    All items are sent through Australia Post. Order values above $150, are eligible for free shipping. An automated tracking number will be supplied when your order has been shipped to allow you to track your parcel. Please check your spam folder for this email.

    The delivery speed depends on your address and the Australia Post service level. Unfortunately, due to certain circumstances i.e., floods etc Australia Post often experience delays in different states at different times. This may be extended during peak periods. Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine.

  • Can you ship internationally?

    No, we are unable to ship internationally, only Australia wide.

  • I want to buy seeds to take overseas with me, can you supply me with a phytosanitary certificate for each variety of seed?

    No sorry, we cannot supply any documentation.

    Each country has their own customs regulations, and it is entirely your own responsibility to research and comply with the regulations of the country you are visiting.

  • Do you combine postage?

    We cannot combine postage on multiple orders (i.e., if you place multiple orders they will be sent separately).

  • Which payment methods are offered?

    Through the online shop, we accept credit card payments. We do not store any credit card details so it will be necessary to re-enter your credit card details each time you place an order.

  • Can I change or cancel my order?

    We understand that it can be frustrating when you realise an omission on your order or find another variety after it has already been placed. Once an order has been placed, we are not able to make changes to it. Any addition is treated as a new order and handled separately.

    Once an order is received it is sent through to our teams to be processed as quickly as possible. Unfortunately, this means that we are not able to change or cancel an order once it has been packed.

    If your order has not yet been packed and labelled for dispatch, you may request a cancellation and refund via email at onlineshop@lefroyvalley.com. This refund will incur a $15.00 restocking fee, plus any costs for packaging material already used.

  • Can I change the delivery address on my order?

    Once your order is submitted, it is sent through to our teams to be processed as quickly as possible. Unfortunately, this means that we are not able to make amendments to the delivery address on your order. We recommend always double checking your details before submitting an order to ensure it is going to the correct location.

    Your confirmation email from Australia Post with your tracking number allows you to choose options of having your order either re-directed to another address or you can leave special instructions for the delivery.

  • Will my parcel be taken to the post office if I'm not home when delivery is attempted?

    Your order will be despatched from us with instructions for Australia Post “to leave in a safe place”. Please note that if Australia Post cannot find a safe and dry place to leave your order, they may take it to your nearest post office awaiting collection.

    Your confirmation email from Australia Post with your tracking number allows you to choose options of having your order either re-directed to another address or you can leave special instructions for the delivery.

  • There was something wrong with my order?

    We are sorry to hear that. Please get in touch via our contact form as soon as possible or contact us via email on onlineshop@lefroyvalley.com to discuss the issue with your order and we will fix it as quickly as possible.

  • What is the "Best Before" date of my seeds?

    We sell seed that is viable at the time of sale, viability will slowly decrease over time. We will only sell you products that are fresh and viable, but the life of the products is dependent on how you the customer store them. For this reason, we recommend our customers only buy products near the time they intend to use them. Seeds should be stored in a dark, dry, cool place. The biggest killer of seeds is humidity and fluctuation of temperature.

    Seed viability depends on many factors, including storage conditions (temperature, humidity, light) and seed type. Under ideal storage conditions, most seeds will remain viable for years. However, if seeds are stored in less-than-ideal conditions, they will begin to lose viability more quickly. We do not write sow by date, as seed viability depends on how our customers store the seeds once received. Best before date will not keep the seed viable if, for example, seeds are stored in a non-ideal location once received.

  • Are your seeds GMO?

    None of our seeds are GMO.

  • Do you sell organic seeds?

    No, we are not organic seed suppliers.

  • What is the difference between direct sow and raise seedling?

    Direct sow - means to plant the seed directly into your garden bed or pot. This is usually for small seeds or plants that do not like to be transplanted once they are established.

    Raise seedlings - most seeds suggest raise seedlings. This is a more successful method of starting your seeds as you can control settings such as soil moisture, temperature, and sun exposure. Once your seedling has 2-3 sets of true leaves, it’s time to transplant out into the garden.

  • Can you give me some gardening advice or any recommendations?

    We cannot advise you about your garden as local conditions vary so much, nor can we recommend any seed varieties to purchase because opinions & tastes vary from person to person and the decision must be your own.

    We do not provide any farming advisory service. For commercial advice please contact your local Agricultural Department. Information supplied is done so in good faith. We take no responsibility for its accuracy. For more information consult gardening books or magazines; local knowledge is invaluable.

  • Why does quarantine apply within Australia?

    Each state within Australia has a Department responsible for plant quarantine within that state. Plant quarantine restrictions are applied to protect both agricultural and environmental assets of the state by restricting plant products that are known or potential weeds in that state’s environment or have the potential to carry pests or diseases that will have an adverse effect on the state. As each state has a unique environment, restrictions vary between states.

  • Can you send seeds to Western Australia & Tasmania?

    We can post to every state in Australia. There are some items that are restricted in certain states though; these are all marked in the item descriptions " Cannot be shipped to WA or TAS customers".

    Inspections by quarantine are chargeable; it is legislated that this charge is to the consignee (importer) and will incur a charge ranging anywhere between $ 47.00 to $ 67.50 per 15-minute unit or part thereof. (These prices are correct as at Jan 2023 – these charges may change depending on WAQIS pricing).

    It is important and the responsibility of each customer to be aware of their state’s import rules for seeds/plant matter.

    Orders to Western Australia and Tasmania may be subject to additional delays due to inspections by Quarantine. We accept no responsibility for any shipping delays, inspection fees or fines incurred due to customers importing seeds that require quarantine inspections, or that violate the state’s import rules.

    Some restrictions apply on what we can send to TAS & WA. If you are ordering from TAS or WA, we suggest you visit the links given below for further information on the applicable import guidelines and rules.

    Western Australia: Western Australian Organism List (WAOL)
    Western Australia: Importing seed to Western Australia
    Tasmania: Plant Biosecurity Manual Tasmania
    Tasmania: Guide to Importing